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At Mymuscleman Apparel, we prioritize your satisfaction and strive to provide exceptional customer care. Our dedicated customer support team is here to assist you every step of the way, ensuring a smooth and enjoyable shopping experience. Whether you have questions about our products, need help with sizing, or require assistance with an order, we're here to help.

Our knowledgeable representatives are well-versed in men's fitness apparel and can provide personalized recommendations based on your preferences and requirements. We understand that finding the perfect fit is essential, and we're committed to helping you choose the right size and style for your needs.

If you have any inquiries, feedback, or concerns, please don't hesitate to reach out to us. You can contact our customer support team via email at [email address] or by phone at [phone number]. We aim to respond promptly and provide comprehensive solutions to address your queries.

We value your trust in our brand and are committed to resolving any issues that may arise. Your satisfaction is our top priority, and we are dedicated to going above and beyond to ensure you have a positive experience with our products and services.

Thank you for choosing Mymuscleman Apparel. We appreciate your support, and we look forward to serving you with exceptional customer care.

Have any questions or concerns? 

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Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read the following Return and Refund Policy carefully to understand our procedures regarding returns, refunds, and damaged merchandise.

  1. Returns: 1.1. We accept returns within 10 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 1.2. To initiate a return, please contact our customer support team at [email/phone number]. They will guide you through the return process and provide you with a return authorization number (RMA). 1.3. Please include the RMA number on the package and ship the item back to us at the provided address. The return shipping costs will be the responsibility of the customer, unless the return is due to our error or a defective product. 1.4. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  2. Refunds: 2.1. Once we receive and inspect the returned item, we will send you an email notification to confirm the receipt and the status of your refund. 2.2. If the returned item meets the return criteria mentioned in section 1, we will process the refund to your original method of payment within 10 business days. 2.3. Refunds may take some time to appear in your account, depending on your bank or credit card company's processing time.

  3. Damaged Merchandise: 3.1. If you receive a damaged item, please contact us within 10 days of receiving the product. We may request photos or other evidence of the damage to assess the situation. 3.2. In the case of a damaged item, we will provide you with instructions on how to return the product. Once we receive the damaged item and confirm the damage, we will issue a refund or offer a replacement, depending on your preference and product availability. 3.3. Please note that if the merchandise is damaged upon return due to mishandling during the return shipping process, we reserve the right to deny the refund.

  4. Non-Refundable Items: 4.1. Certain items are non-refundable, including but not limited to:

    • Gift cards or vouchers

    • Downloadable software or digital products

    • Perishable goods

    • Personalized or customized items

  5. Exchanges: 5.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned in section 1 and place a new order for the desired item separately.

  6. Contact Us: If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at [email/phone number]. We are here to help you.

Please note that this Return and Refund Policy may be subject to change without prior notice. The updated policy will be effective from the date of publication on our website.


Do you provide International delivery?


We are pleased to offer international shipping for customers outside of our home country. We understand the excitement of receiving your order promptly, and we strive to provide reliable and efficient international delivery services. Here's some information to guide you through the international shipping process:

  1. Shipping Costs:

    • The shipping cost for international orders varies based on factors such as the destination country, package weight, and shipping method selected.

    • To determine the exact shipping cost for your order, proceed to the checkout page on our website. Here, you will be provided with a comprehensive breakdown of the shipping charges before finalizing your purchase.

  2. Delivery Time:

    • International shipping times can vary depending on several factors, including the destination country, customs procedures, and the shipping method chosen during checkout.

    • Typically, international deliveries can take anywhere within 15] business days for standard shipping. Please note that these estimates are approximate and subject to change due to unforeseen circumstances or customs delays.

    • For more accurate delivery timeframes, we recommend reviewing the shipping details provided during the checkout process. These details will give you an estimated delivery range specific to your selected shipping method and destination country.

  3. Customs and Duties:

    • When shipping internationally, please be aware that your order may be subject to customs duties, taxes, or other fees imposed by the destination country.

    • These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid to us.

    • It is advisable to familiarize yourself with your country's customs policies and regulations to understand any potential fees that may apply to your order.

  4. Order Tracking:

    • To help you stay informed about your international shipment, we provide order tracking services for most destinations.

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number or a direct link to track your package's journey.

    • Tracking updates may be available through our website or the designated shipping carrier's website. Please note that tracking information can take a few days to become available or update after the package has been shipped.

We aim to provide transparency and support throughout the international shipping process. If you have any questions, concerns, or require further assistance regarding international delivery, please don't hesitate to contact our customer support team. We are here to help you and ensure your order reaches you in a timely manner and with minimal inconvenience.


How do I track my order?


Thank you for placing an order with us through our website. We understand the importance of staying informed about the status and whereabouts of your package. 

  1. Log in to your account:

    • Visit our website and click on the "Sign In" or "My Account" link located at the top-right corner of the page.

    • Enter your login credentials (email address and password) to access your account. If you haven't created an account, please follow the registration process to create one.

  2. Locate your order:

    • Once logged in, click on the "My Account" or "My Orders" section, which is typically found in the top-right corner or under a drop-down menu.

    • Look for the specific order you wish to track. Orders are usually listed with the order number, date, and summary of the items purchased.

  3. Access order details:

    • Click on the order number or the "View Order" button to access the detailed information related to your purchase.

  4. Find tracking information:

    • Within the order details, look for the "Tracking" or "Shipping" section. This section should provide you with the relevant tracking information for your package.

  5. Track your order:

    • Copy the tracking number provided, which is typically a series of alphanumeric characters.

    • Visit the website of the shipping carrier responsible for delivering your package (such as UPS, FedEx, USPS, or DHL).

    • Locate the "Track" or "Track Your Shipment" option on the carrier's website.

    • Paste the tracking number into the designated field and initiate the tracking process.

  6. Track updates:

    • The shipping carrier's website will provide real-time updates on the location and status of your package. You can monitor the progress of your shipment, including estimated delivery dates and any exceptions or delays encountered during transit.

  7. Contact customer support (if needed):

    • If you encounter any issues or have questions about your order's tracking status, feel free to contact our customer support team. They will be happy to assist you and provide any additional information you may require.

Please note that tracking availability and the level of detail provided may vary based on the shipping carrier used for your order. 

We hope this guide helps you easily track your order and provides peace of mind throughout the delivery process. If you have any further questions or need assistance, don't hesitate to reach out to our customer support team.


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